Does TradeDay offer a free reset after a technical issue causes a failed evaluation?

Modified on Thu, 7 Sep, 2023 at 12:14 PM

This depends.


Unfortunately, technology failure is part of the risk of trading. But fortunately, the broker platforms, clearing firms, and Exchanges of today run systems that are very stable. 


However, like all technology, from time to time a link in the chain can break, and traders may experience an issue that causes unforeseen losses.


If you experience a technical issue we will look into it for you. If there is found to be no issue with the brokers platform, the the issue was local to you and likely related to your set up. In these instances we will not reset accounts for free.


However, if the issue was caused by an interruption to the service at the broker, there may be  justification for offering traders resets for evaluations for free. TradeDay will make a decision based on the nature of these occasions and will evaluate each occurrence on a case-by-case basis.


TradeDay will then notify traders via forums and/ or email if there is an opportunity for a compensation reset.


TradeDay will not compensate for actual trading losses in Funded Live accounts.



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