Refund Policy

TradeDay works with a number of third-party service providers that require immediate commitment from TradeDay when an account is opened, as such we are unable to offer a refund after purchase.

If you are unsure that TradeDay is the right place for you we strongly recommend you take the 14-day free trial where there is no obligation to purchase, and no credit card is needed to sign up. 

All membership fees are considered used in full, and as such, we cannot process refunds or prorate refunds for charges that occur near a passed evaluation.

It is the trader’s responsibility to manage their subscription. The subscription is billed approximately every 30 days and can be easily managed through the top-right drop-down menu in the membership area. We will also email you approximately 4 days before every subscription payment to remind you of the renewal.

It is the trader’s responsibility to cancel the account at TradeDay if they wish to leave, this can be done easily from the top-right drop-down menu in the membership area.

PLEASE NOTE: Just logging out of the account does not cancel your membership or your monthly subscription. 

For forgotten memberships:

We cannot offer refunds for forgotten memberships, however, we will be able to process a refund for the last payment providing:

1. We are contacted within 72 hours of the payment being processed
2. No new trading activity or connection to third-party suppliers took place since the payment.  
3. Because of the costs imposed on TradeDay at the time of renewal, there is a 20% deduction in the refund. 

Technology-related issues:

There are no refunds for technical issues including, but not limited to, stuck orders, loss of connectivity, market data issues, platform issues, and other technology-related issues. These are out of TradeDay’s control and we are not liable for any losses that may arise in such instances.

Thank you for your understanding.