I am receiving the username or password is incorrect when I attempt to log into Tradovate

TradeDay uses a SSO protocol ( Single Sign On) , which means that the TradeDay username and password are the same for the Tradovate trading platform.

If you are receiving the error message " incorrect username and/or password "  please ensure that you are doing the following:

1. You are logging in via the TradeDay members area by clicking the Start Trading Now tile on the Trading Room page 
2. You have entered your TradeDay username, which begins with the prefix TD_ and your TradeDay password.
3. Both are case-sensitive (please ensure that you have not accidentally enabled caps lock).
4. You are not mistakenly adding a 'space' before or after your username or password.
   

If you still receiving the error message then please hit the Need help? link and follow the instructions carefully, taking great care to conform to our password requirements when you create your new password.